Privacy Policy

2. Information We Collect

2.1 Information You Provide

• Account information: email address, name, password or authentication method, and account identifiers.
• Preferences: language choices, reading settings, extension settings, telemetry choices, and display preferences.
• Billing information: plan, subscription status, invoices, receipts, credit balance, credit history, billing address, and limited payment method metadata such as card brand, last four digits, and expiration.
• Support information: messages, attachments, and contact details you send when requesting help.

2.2 Feature Content

When you ask Airlingo to translate, simplify, explain, align, read aloud, or extract text from an image, we process the text, image, or related reading context needed to provide that feature. Some features may run locally in your browser, and some premium features may require secure server-side processing.

We do not use feature content to train general-purpose models unless we give you a separate notice and choice. Feature content is not collected for product analytics or client error reporting.

2.3 Information Collected Automatically

• Usage and settings data: coarse feature events, settings changes, plan state, credit-related events, and route templates.
• Device and browser data: browser type, browser version, operating system, app version, language settings, and similar technical data.
• Log and diagnostic data: request IDs, trace IDs, timestamps, error types, latency, status codes, and IP addresses processed at the network boundary by infrastructure providers.
• Local identifiers: anonymous telemetry identifiers, session state, and authentication state needed to operate the Services.

Airlingo v1 telemetry does not collect page text, selected text, translation output, OCR images, OCR output, prompt text, page titles, full URLs, query strings, referrer URLs, session replay, DOM autocapture, or screen recordings.

3. How We Use Information

We use information to:

• provide, maintain, secure, troubleshoot, and improve the Services;
• authenticate users, manage sessions, and sync preferences;
• process translation, simplification, entity explanation, alignment, OCR, and TTS requests;
• manage subscriptions, credit balances, payments, invoices, receipts, and automatic top-ups;
• send account, security, billing, and support communications;
• measure coarse product usage and service reliability;
• detect, prevent, and investigate fraud, abuse, security incidents, and policy violations; and
• comply with legal, tax, accounting, and regulatory obligations.

Legal Bases Where Required

Where data protection law requires a legal basis, we rely on performance of our contract with you, our legitimate interests in operating and securing the Services, your consent where requested, and compliance with legal obligations.

4. How We Disclose Information

We do not sell personal information and we do not share personal information for cross-context behavioral advertising. We disclose information only as needed for the purposes described below.

5. Cookies and Local Storage

We use cookies and local storage for:

• authentication, session management, and account security;
• language, theme, telemetry, and reading preferences;
• local translation, reading, and extension cache features;
• anonymous telemetry identifiers when telemetry is enabled; and
• fraud prevention, billing state, and service reliability.

We do not use advertising cookies. You can clear local browser storage and extension cache through your browser or Airlingo settings. Clearing local storage may sign you out or reset preferences.

6. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain security, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, and regulatory obligations.

• Account and preference data are generally retained while your account is active.
• Billing, invoice, receipt, and transaction records are retained as required for legal, tax, accounting, and dispute purposes.
• Feature content is processed to provide the requested feature and is not stored in your account by default.
• OCR images are processed for the requested feature and are not retained by default after processing.
• Local extension and browser cache remains on your device until you clear it or the product expires it.
• Diagnostics and privacy-safe analytics are retained only as long as needed for reliability, security, and product measurement.

7. Your Choices

• You can update account information and preferences in Airlingo settings.
• You can opt out of product analytics and diagnostic telemetry in Airlingo settings.
• Extension telemetry is disabled automatically in incognito sessions.
• You can clear local cache and local browser storage through Airlingo or browser controls.
• You can cancel subscription renewal through the billing controls made available in your account.
• You can request access, correction, deletion, or export by contacting support@airlingo.ai.

8. Privacy Rights by Region

8.1 EEA, UK, and Similar Regions

Where applicable, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal information. You may also withdraw consent where processing is based on consent, without affecting processing that occurred before withdrawal. You may lodge a complaint with your local data protection authority.

8.2 California and Other U.S. State Privacy Rights

Where applicable, you may have rights to know, access, correct, delete, and receive a copy of personal information, to opt out of certain sales, sharing, or targeted advertising, to limit certain uses of sensitive personal information, and to be free from discrimination for exercising privacy rights.

We do not sell personal information or share it for cross-context behavioral advertising. We do not use sensitive personal information to infer characteristics or for advertising. You or your authorized agent may submit privacy requests at support@airlingo.ai.

8.3 Singapore

Where the Singapore Personal Data Protection Act applies, you may request access to or correction of personal data and may withdraw consent subject to legal or contractual restrictions. We will respond to valid requests within the time required by applicable law.

9. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to Airlingo, contact us at support@airlingo.ai so we can take appropriate action.

10. International Transfers

We and our service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and update the date above. If changes are material, we may provide additional notice through the Services or by email.

13. Contact

For privacy questions or requests, contact Airlingo at support@airlingo.ai.